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Arkansas state exam study topics / Sales Practices, Ethics & the FTC Funeral Rule

Sales Practices, Ethics & the FTC Funeral Rule

About 4 of every 50 questions on a Arkansas state exam practice exam come from this topic.

What to know

Hand the General Price List over at the start of any face-to-face discussion of arrangements, and give the itemized statement before services are provided. Bill a cash advance at no more than the amount actually paid, and disclose any markup, rebate, or discount you don't pass on. Used merchandise requires prior written permission. Release a body to the chosen firm within 3 business days. Don't solicit families who didn't contact you, and don't use bait advertising or disparage competitors. Under the FTC rule, don't require a casket for direct cremation, give prices by phone, don't make preservation claims, don't charge a fee for a casket bought elsewhere, and the basic services fee is the only non-declinable charge.

Where it comes from

  • 17 CAR §§ 30-501, 30-502, 30-802 to 30-804
  • 16 C.F.R. Part 453 (FTC Funeral Rule)

Try a practice question

Under the FTC Funeral Rule, when must the General Price List be given to a consumer?

  1. AAfter the funeral
  2. BAt the beginning of any face-to-face discussion of arrangements, goods and services, or prices
  3. CAt the time of final payment
  4. DOnly on request
Show the answer

At the beginning of any face-to-face discussion of arrangements, goods and services, or prices. The GPL must be given, for the consumer to keep, at the start of face-to-face discussion. Arkansas ethics rules say "at the first meeting."

16 C.F.R. § 453.2(b)(4); 17 CAR § 30-804(a)(3)(A)

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